FREQUENTLY ASKED QUESTIONS ABOUT THE GREATER SPRINGFIELD HABITAT FOR HUMANITY RESTORE
Is the ReStore open to the public?
Yes! ReStore is open Wednesday - Saturday 10:00 a.m.-6:00 p.m. and Sundays Noon - 5:00 p.m.
Where does the merchandise come from?
Merchandise arrives daily from local contractors, retailers, area businesses, and people like you!
Can ReStore deliver my purchase?
No. However, merchandise can be held after purchase for up to 2 business days to allow you time to arrange transportation for your goods.
Are the prices of items negotiable?
ReStore does not negotiate on the prices of the items. ReStore has daily specials called Hot Deals that are ongoing and ever-changing.
What types of payment do you accept at the ReStore?
We gladly accept VISA, MasterCard, Discover, and cash.
If I call the ReStore, can someone locate a specific item and price for me?
We can try. Because our inventory is donation based it is ever changing, this can make it a little more challenging for us. We recommend that you visit in person to shop for the items you are seeking.
May I return my purchase if I find that it is defective or I change my mind?
All sales are final at ReStore. We recommend that you bring your measurements with you when you shop and that you check your items for completeness and proper function before you purchase.
How can my business get involved?
Donations from facility managers, contractors and construction-based retailers are the lifeblood of the ReStore. We also provide a perfect half to full day indoor volunteer experience for groups between 5 and 15 employees.
How can I get involved?
There are three main ways to get involved with Habitat ReStore: Donating, Shopping and Volunteering.
DONATING TO THE RESTORE
What type of donations does ReStore accept?
ReStore accepts new and gently used building materials and home improvement supplies. Please read about our donation guidelines before coming to the ReStore.
That can be anything from lumber and tools to doors or appliances, so long as the donation is clean and functional. There are items that we may not be able to take due to inability to sell or overstock in our warehouse. Please reference our donation guidelines for details.
What does ReStore do with my donation?
Donations are sold to shoppers at discounted prices—typically 50-75% below retail value. Proceeds fund Habitat for Humanity home builds for families in the Greater Springfield Massachusetts area.
I’d like to drop off a donation. How do I do this?
Bring your reusable home improvement building materials, furniture, appliances to the Habitat ReStore. We accept donations until one hour before the store closing time each day. Our staff and volunteers are available to help you unload. Receipts for tax purposes are provided.
Can ReStore pick up my donations?
Yes! If you have several items which are too large to fit in your personal vehicle – and the items are accepted by our store — we can schedule a pick up. To request a donation pick-up, please click here.
Before ReStore picks up my items, do I have to uninstall the items from my home that I wish to donate?
Yes. All items must be organized and removed from your home. Items must be in a garage or outside. We will not remove/disconnect items from the house. We do not participate in whole house demolitions.
Are my donations tax deductible?
Yes, you will be given a tax receipt that you will be able to use for deduction purposes.
Does Habitat ReStore place a value for tax purposes on donated items?
No, the value is determined by you and your accountant.